Build your own custom form for the ticket buyer to fill in at the time of booking.
With this feature, data collection takes place alongside registration and payment, eliminating the need for separate spreadsheets and ticket buyer follow up.
What is collected by default
At checkout the following fields will be collected by default:
First and Last Name of the person making the booking
Email Address: this will be used to send the confirmation email and tickets to
Address
Phone Number
You will have the option to remove the Address and/or Phone Number fields should you not require this data. This option is available for both free and paid events.*
* for events on the UK site, phone number is mandatory
To deactivate the Address and/or Phone Number fields:
From the Dashboard, under Manage events overview, click on the name of your event
From the left menu, under Additional Information, select Custom form (data collection)
Next to either Address or Phone number, click the slide to deactivate the field you do not wish to collect
Click Save
To have these fields deactivated for all new events by default:
From the left menu, click Dashboard
Under Events, click on Global event settings
Under the heading Customise checkout page details, deactivate Collect address and/or Collect phone number by clicking on the relevant slide
Click Save
Changes will only apply to new events, existing events will not be affected.
All cloned events will have this this setting applied.
Adding your own fields/questions
You can add your own custom questions to be asked during booking, after the tickets have been selected.
Choose from:
Prebuilt Questions
Prebuilt questions make it faster and easier for you to create your custom form. They are some of the more commonly asked questions by our event organisers across the system and set, by default, to be asked for each ticket selected during booking.
The following prebuilt questions are available to be added into any event:
Question | Answer Type | Description |
Attendee First Name | Short text box | Will pull through to the scanning app and ticket issued by default |
Attendee Last Name | short text box | Will pull through to the scanning app and ticket issued by default |
Dietary Requirements | Dropdown with Multi-selection | Includes the following values: Vegetarian, Vegan, Gluten free, Dairy free, Nut allergy, Other |
Date of Birth | Date | Provides Day, Month, Year dropdown fields |
Age | Number dropdown | Includes numbers 0 - 100 |
Phone Number | Shot text box | Has number validation, only numerical characters can be entered |
Shot text box | Has validation to confirm an email address has been added |
To add a prebuilt question:
From the Dashboard, under Manage events overview, click on the name of your event
From the left menu, under Additional Information, select Custom form (data collection)
Click Add a Prebuilt Question
Next to the question you wish to add, click the slide under the Include. To ensure the customer does not leave the field blank click the slide under Mandatory
Click Save
Whilst these questions all have pre-set criteria, you will have the option to edit them to better suit your needs. To do so, see: Editing the Question Criteria
Custom Questions
Add questions that are unique to your event or organisation.
When adding in a custom question you will have the option to choose from the following answer types:
Answer Type | Description |
Short text box | A one-line free text field that allows the ticket buyer to enter plain text, up to 200 characters |
Long text box | A multi-line free text field that allows the ticket buyer to enter plain text, 500+ characters |
Yes/No | A drop-down field where the ticket buyer can indicate the response of Yes or No. Option to ask Sub-questions based on the answer provided |
Dropdown | Allows you to create a drop-down field with your own unique values for the ticket buyer to select from. |
Date | A drop-down field for Day, Month and Year |
Checkbox | Small box in which to place a check mark |
Phone | Free text field that allows for numerical characters only |
Free text field which validates whether it the text is in email format |
To add a customer question:
From the Dashboard, under Manage events overview, click on the name of your event
From the left menu, under Additional Information, select Custom form (data collection)
Click Add a Custom Question
Complete all the fields
Question: The question you are asking the ticket buyer
Answer Type: Choose from a range of field types for the ticket buyer to enter in the applicable data
Ask per ticket: Will ask the question for every ticket selected during booking. You will have the option to choose which ticket types this question will be asked for
OR
Ask only once per booking: Will ask the question once for the overall booking regardless of what tickets are selectedMandatory: Indicate whether the field must be completed in order to proceed with the booking
Click Save or Save and Add Another
With your questions saved down, the Custom Forms landing page will display all questions. Here you will have the option to Preview how this will look for your customers when booking.
Editing or Removing Questions
Once your questions are saved down you will have the option to:
Change the display order
If you have multiple fields, you can reorder them by:
Click on the reorder tool
Drag and drop the field to the correct position
Click Save
Edit the Question criteria
Whether you are wanting to edit the wording of the question, change the answer type, or change if it is asked 'Per Ticket' or 'Once per booking' you can do so by editing the existing question.
To edit a question:
From the left menu, under Additional Information, select Custom form (data collection)
Next to the Question you wish to edit, click Edit
Once you have made your necessary edits, click Save
If your event has already taken bookings, you will not be able to edit the Answer Type.
Add Headers
When you have a larger list of custom fields, grouping these fields together using headers can make it easier for the customer.
Headers can also be used to provided additional context around the question you are asking, ensuring the customers response is as accurate as possible for your needs.
To add a header:
From the left menu, under Additional Information, select Custom form (data collection)
Next to the Question you wish to edit, click Edit
Click the slide next to Include header
Enter in your header using the text editor field
Click Save
How this will show for the customer:
Delete a Question
If you have already taken bookings on your event, you will still be able to delete a Question. However, in doing so, it will also delete the data associated with that question.
It is recommended that you either run a Report before you action the delete or opt to change the Status of the Question to Hidden. See Edit Question for further details.
Once a Question has been deleted the action is final, it cannot be reinstated. If your event has already taken bookings and you do not wish to lose the data collected, consider deactivating the question instead of deleting.
To delete a Question:
From the left menu, under Additional Information, select Custom form (data collection)
Next to the Question you wish to edit, click Delete
Click Delete on the Confirmation pop-up
Custom Forms Templates
If you're running similar events and want to collect data consistently across them, Custom Form Templates can help you achieve this. For instructions on how to create a Custom Form Template see: Custom Form Templates.
If you have a template created on the account, you will be given the option to import the template from the Custom Forms landing page:
Accessing Data Collected through Custom Forms
You will be able to access the data collected via your custom form using your reports.
The reports you can utilise for this purpose are: