In addition to selling tickets and taking registrations, TryBooking can be adapted to also sell merchandise items.
There are multiple ways to set up selling merchandise alongside event tickets for entry. The variables of your event will determine how to set this up so that your event capacity is not affected.
For adding merchandise items to an event with allocated seating (eg. performance recordings, programs etc), please see our guide: Selling merchandise alongside a seated event
For adding merchandise items to a general admission style event, please get in contact with our Client Success Team. The setup will be dependent on your existing event setup, they will be able to advise the best method for achieving this.
Setting up a merchandise-only event
Selling merchandise on TryBooking is achieved through the use of Ticket Types for each item you wish to sell. This setup is perfect for uniform orders, fundraising items, raffle tickets, etc.
An example of how this setup looks from the customer's point of view can be viewed via Merchandise Only (Demo)
To begin creating your merchandise event:
From the Dashboard, click Create an event
Complete Step 1: Event Details, then click Next: Venue Details
Select Online event, keeping the Link to online event field empty and Display the link publicly on the event homepage and in the order confirmation fields un-selected
Should you wish to have the E-Tickets issued alongside the receipt, select Send e-tickets for this event
In the Capacity field enter the number of items you wish to sell. If there is no restriction on how many items you can sell, set the capacity to 99999
Click Next: Session Times
Click Add Sessions
With Add a single session time select the following fields:
Session Start Date and Time: The date and time you would like to commence your sales
Session End Date and Time: The date and time you would like to close your sales
Booking Start Date and Time: The date and time to be when you would like to commence your sales
Booking End Date and Time: The date and time to be when you would like to close your sales
Click Next: Create Tickets
Select Paid, and then Create Ticket to add your first item. Repeat for all items you wish to sell
Click Next: Add Images
Complete Step 5: Add Images should you wish to add images to your event at this stage
Click Create Event, and then Event Dashboard
From the left menu, click Sessions times, under Basic information
Click Edit next to the session time listed
Select Additional Setting tab, and in the field Session Time Label field enter text to replace the date time format, ensuring it reads more appropriately for what you're selling eg. Team Uniform Orders
Click Save
Collecting sizes for clothing items
Custom Forms allows you to add in a question to collect the clothing size. With the question being asked Per Ticket, it will ask the size for each item selected whilst giving you the option to apply it only those items that require a size to be selected for purchase.
To add in question to collect the size:
From the Dashboard, under Manage events overview, click on the name of your event
From the left menu, under Additional Information, select Custom form (data collection)
Click Add a Custom Question
Complete all the fields, as per below:
Question: Size
Answer Type: Select Dropdown, then in the option fields add each size you have available.
If you have a limited number available of each size select Limit the quantity of each optionWhat will this question apply to: Select Ask per ticket, and then unselect any ticket items that do not require the size being asked for
Mandatory: Enable so they can't select a T-Shirt without providing a size
Click Save
Other features to consider
Here are some other features that are commonly used for registration events:
Turn off E-Tickets: The customer will be presented with receipt on purchase. This can be used for proof of purchase if required for collection.
Terms and Conditions: Provide your own terms and conditions outlining any returns, refunds or exchange policies
Email Buyers: Provide your customers with information about how the items will be received/collected