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Deactivate a Custom Form question

Deleting a Custom Form question will permanently remove all data collected against it.
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If your event has already received bookings, we recommend deactivating the question rather than deleting it to avoid losing valuable data.
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Deactivating a question removes it from the booking process while preserving all previously collected responses, which will remain accessible through your reports and Edit a Booking.

To deactivate a Custom Form question:

  1. From the left menu, select Additional Information, then Custom Form (Data Collection)

  2. Next to the Question, click Edit

  3. Under the field Question Status, select Inactive

  4. Click Save

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