Sub-questions allow you to collect additional information from customers based on their answers to previous questions in your Custom Form.
By displaying follow-up questions only when relevant, you can create a more personalised booking experience, keep your form concise and ensure you're collecting the information you need.
For example, you may ask attendees whether they're members of your organisation. If they select Yes, a sub-question will appear asking them to provide their membership number. Customers who select No can continue without seeing this additional question.
Answer Types that allow for Sub-questions
The following Answer Types can have Sub-questions attached:
Answer Type | Description |
Yes/No | A drop-down field where the ticket buyer can indicate the response of Yes or No |
Dropdown | Allows you to create a drop-down field with your own unique values for the ticket buyer to select from |
How to set up a Sub-question
When using the Yes/No or Dropdown answer types, you can add a Sub-question that appears based on the customer's response.
To set up a question with a Sub-question:
To illustrate how this feature works, we will use the example of asking the attendee if they are a member, and if they select 'Yes' we want them to provide their membership number
From the Dashboard, under Manage events overview, click on the event name
From the left menu, select Additional Information, then Custom Form (Data Collection)
Click Add a Custom Question
Complete all the fields
Question: The question you are asking the ticket buyer
Answer Type: Choose either Yes/No or Dropdown
Ask per ticket: Will ask the question for every ticket selected during booking. You will have the option to choose which ticket types this question will be asked for
OR
Ask only once per booking: Will ask the question once for the overall booking regardless of what tickets are selectedMandatory: Indicate whether the field must be completed in order to proceed with the booking
Enable Include sub-question
Complete all the fields
If the answer is: Relates to what they have selected as an answer in the initial question. In this example we are going to enter: Yes
Question: Relates to the next question you want to ask based on the 'If the answer is' field. In this example we would enter: ACH Member number
Answer Type: How you would the buyer to answer the question. In this example we would select Short text box
To display a different follow-up question based on the customer's response, click Ask another sub-question.
In this example, should we wish to ask if they would like to receive further information on the membership program should they have selected 'No' to the question 'Are you a ACH Member?'
Click Save or Save and Add Another
Below will demonstrate how this looks for the buyer during booking:
Reporting on Sub-questions
To access the data entered for sub-questions, you will need to use the Custom Report.
