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  3. Patron / Attendees

Patron / Attendees

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Are you a ticket buyer or attending an event? Read the frequently asked questions to get quick help with your enquiry.

  • How do I obtain a refund?
  • Can I change or cancel my booking?
  • I have a query about the event or venue
  • I can't locate / haven't received my tickets
  • Not receiving emails from TryBooking
  • Do you accept Companion Card?
  • What payment methods does TryBooking accept?
  • Do you take phone bookings?
  • Why is 'TryBooking' appearing on my Credit Card statement?
  • Do I need to create an account to make a purchase?
  • When will my Regular Donation be debited?
  • How do I update the card details linked to my Regular Donation?
  • How do I cancel my Regular Donation?
  • How secure is the site?
  • What's your Privacy Policy?
  • Can I pay using PayPal?
  • I need a tax invoice for my purchase
  • Is my donation tax-deductible?
  • How long before I receive my tickets?
  • Do I need to print my tickets for entry?
  • Will I be sent unsolicited material?
  • Will I get any of those annoying pop-up advertising messages on your site?
  • GDPR and individual rights
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