Ticket Buyer Support
Assistance with your purchase or booking
22 articles
How do I obtain a refund?
Can I change or cancel my booking?
I can't locate / haven't received my tickets
Not receiving emails from TryBooking
Do you accept Companion Card?
What payment methods does TryBooking accept?
Do you take phone bookings?
Why is 'TryBooking' appearing on my Credit Card statement?
Do I need to create an account to make a purchase?
When will my Regular Donation be debited?
How do I update the card details linked to my Regular Donation?
How do I cancel my Regular Donation?
GDPR and individual rights
Will I get any of those annoying pop-up advertising messages on your site?
Will I be sent unsolicited material?
How long before I receive my tickets?
Is my donation tax-deductible?
I need a tax invoice for my purchase
What's your Privacy Policy?
Do I need to print my tickets for entry?
How secure is the site?
I have a query about the event or venue