Creating an online event

Is your event running online without a physical address? TryBooking gives you the ability to sell tickets to your online events, allowing you to input the link to your event and share it with attendees on your event homepage and through emails.

This article covers:

1. How to create an online event
2. Adding or editing the online event link once your event has been created
3. Sharing your online event link with attendees via Email
4. Changing an existing event to an online event

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How to create an online event

1. On the left menu under Events, select Create an event
2. Complete Step 1: Event Details, then click Next: Venue Details
3. In Step 2: Venue Details, select the Online event
4. You then have the option to enter a meeting link for your online event and choose where the link will display for your customers by selecting the appropriate checkbox:
   • Display this link publicly on the event homepage: Will display the link on the front page of your event, available to all that access your TryBooking event
   • Display the link on the order confirmation email: Will provide the link in the confirmation email that is sent to all those that successfully book to your event
5. Should you still wish to provide your attendees with an e-ticket to the event, tick the Send e-tickets for this event checkbox
6.  Set how many attendees you are happy to have in attendance in the Capacity field
   
7. Complete Step 3: Session Times, then click Next: Create Tickets
8. If there is a cost for attending the event, select Paid. Click Create Ticket, to add the cost for an individual ticket
   
9. Click Next: Add Images
10. Complete Step 5: Add Images should you wish to add images to your event at this stage
11. Click Create Event

Link to online event displayed on the Event Homepage

If your event link isn't showing on your event homepage, ensure that the [ONLINE_EVENT_LINK] tag has been added to your event homepage and that you have the Display the link publicly on the event homepage checkbox ticked. For more information on editing your event homepage, click here.

Link to online event displayed within the confirmation email

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Adding or editing the online event link once your event has been created

Adding in a meeting link to your TryBooking event is not mandatory at the time of creating your event. You will be able to add or edit the meeting link for your online event at any point in time.

To add or edit your meeting link:

1. From the left menu, click Dashboard
2. In the Manage events overview, click on the name of your event
3. From the left menu, click Venue under Basic Information
4. Update the required fields
5. Click Save

If you have selected to Display the link in the order confirmation email and you change the link, bookings made prior to the change will have the old link listed. It is recommended that you use the Email Buyers feature to communicate the change to those that have already booked.

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Sharing your online event link with attendees via email

If you have added the meeting link to your online event and wish to share the link with buyers via email, you have a couple of options to do so.

Share the link via the order confirmation

To send the event link to attendees automatically post-purchase, alongside their receipt, you can add the link to your event on the order confirmation email the attendees receive. This option is perfect if you don't need to add any additional information.

To set this up, tick the Display the link in the order confirmation checkbox when creating your event, or at a later time via Venue on the side menu under Basic Information.

 

Share the link via the Follow Up Email feature

The Follow Up Email feature allows you to send a fully customised email to ticket buyers automatically post-purchase. You could include information such as the online event link, password (if applicable) and additional information about your event.

First, ensure that you have provided the link when you Created your event or on the Venue page. Then, using the [ONLINE_EVENT_LINK] tag, you are able to send attendees the link to your event without needing to type out the link itself. 

For more information on the Follow Up Email feature, click here.

 

Share the link via the Email Buyers feature

The Email Buyers feature allows you to send an email to all ticket buyers in bulk, this is useful if you wish to send out the link to your online event 24 hours prior.

Using the same [ONLINE_EVENT_LINK] tag mentioned above, you can send attendees the link to your event without needing to type it out.

For more information on how to send an email to your buyers, click here.

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Changing an existing event to an online event

Should you plans change and you need to move your event from being held at a venue to being hosted online, there is no need to cancel your event or create a new one from scratch. You will be able to amend your existing event to accommodate, keeping your existing booking in place.

To change your existing event to an online event:

1. On the left menu, click on Dashboard
2. On the right, under Manage Events Overview, click on the name of your event
3. On the left menu, under Basic information, click on Venue
4. Select the Online event button
5. You then have the option to enter a meeting link for your online event and choose where the link will display for your customers by selecting the appropriate checkbox:
   • Display this link publicly on the event homepage: Will display the link on the front page of your event, available to all that access your TryBooking event
   • Display the link on the order confirmation email: Will provide the link in the confirmation email that is sent to all those that successfully book to your event
6. Click Save

Should you no longer require your attendees are provided with an e-ticket, you will be able to turn off this setting via Event Publication on the side menu, under Event Promotion. For further instructions please click here.