Having to cancel an event or session can be disappointing, especially when circumstances beyond your control, such as severe weather or performer illness, leave you with little choice.
To help make a difficult situation easier to manage, TryBooking allows you to cancel events or individual sessions, notify affected ticket buyers and prevent further ticket sales.
How to cancel a session time
To cancel a particular Session Time:
From the Dashboard, under Manage events overview, click on the name of the event
On the left menu, select Basic Information, then Session Times
Click Edit next to the session you wish to cancel
Click on the Additional Settings tab
In the Status field, select Cancelled
Click Save
Click Cancel Session on the confirmation pop-up
Should your session have already taken bookings:
We recommend using the Email Buyers feature to notify affected customers of the cancellation, explain the next steps and minimise any confusion.
You can also process customer refunds directly through TryBooking, making it easier to manage the cancellation.
To refund your customers:
From the Dashboard, select Booking & Refunds, then Refunds
Select your event in the Filter by event field
Select bookings and click Refunds
Once a session has been cancelled, you cannot move a booking to this session time.
How to cancel an event
To cancel whole event:
From the Dashboard, under Manage events overview, click on the name of the event
In the top left, under the Preview Event button, click on the status
Select Cancel Event from the drop-down
Click Yes on the confirmation pop-up
With the event cancelled, it will update to reflect cancelled on both the portal and booking page.
Portal:
Booking Pages:
