Postponing or rescheduling your event allows you to change the date of your event, whilst all pre-purchased tickets remaining valid.
Postpone or rescheduling your event
If you don't have a future date in mind yet
If you don't yet have a future date for your event, it is best to close your event to future bookings until you determine the new date of your event.
To close your event to bookings:
On the left menu, click on Dashboard
Under Manage events overview, click on the name of the event you wish to postpone
On the left menu, under Basic information select Session times
Click Edit next to the session you wish to close
In Additional Settings, and change the Status to Closed. Click Save
Repeat for all other session times that closed for booking
If you do have a future date in mind
If you do have a future date in mind, you can simply update the session times of your event. By doing so, all current bookings will be updated to reflect the new date and time selected.
To do so:
On the left menu, click on Dashboard
Under Manage events overview, click on the name of the event you wish to reschedule
On the left menu, under Basic information select Session times
Click Edit next to the on the session time you wish to reschedule
Edit the fields for the Session Start Date and Time and the Session End Date and Time to reflect the new future date
Click Save
Repeat for all session times as required
Updating the event name and description
We suggest also updating the event description, so it's clear to ticket buyers what is happening with your event.
To update the event name & description:
On the left menu, click on Dashboard
Under Manage events overview, click on the name of the event you wish to postpone
On the left menu, under Basic information select Event name and contact
In the Description field, enter a brief message at the start to convey what has taken place
Click Save
Contact ticket buyers
You may use the Email Buyers functionality in order to contact ticket buyers to let them know of any changes to your event and to offer refunds if they cannot end the rescheduled date. For more information click here.
Offer refunds to ticket buyers
For any events that are postponed or rescheduled, you must offer ticket buyers the option to refund their purchase. For more information on refunds, click here.
Alternatively, your ticket buyers may want to donate the cost of the ticket price to you in which case you don't need to do anything. You may wish to offer an event credit.