We recommend that you hold off on transferring funds until the event has taken place. Not only will this make balancing your account simple, but it also allows for ease of refunding should your event cancel or be postponed unexpectedly. All refunds should be completed using TryBooking so that there is a clear audit trail of the purchases and refunds in your account. This is required if the transaction is queried for chargebacks.
TryBooking is not under obligation to provide access to event funds prior to the event taking place.
Requesting funds prior to your event taking place may result in additional checks on your event by TryBooking. During these checks, a TryBooking team member may contact you requesting to sight documentation relating to your event. These checks can take up to 7 days, please keep this in mind should you be needing the funds to pay suppliers by a particular date.
TryBooking may also request documentation to substantiate your identity prior to processing your transfer request.