Setting up a bank account and accessing funds

Your bank account details can be added once you have ticket sales for your event.

These actions can only be performed by those with Administrator Access.

This article covers:

1. Adding a bank account
2. Verifying the bank account
3. Accessing funds

Adding a bank account

Adding in bank details is not required in order to begin selling to your event.

Funds raised from your event are held securely within your TryBooking account. 

To add your bank account:

1. From the left menu, click Dashboard
2. From the left menu, click Banking, then click Bank account
3. Add your account name and details
4. Click Save 

Only the account administrator has access to the bank account screen. If you share access to the administrator account with others, consider locking your bank account details to prevent unintended changes.

Verifying a bank account

Once you have entered the bank account details, two small verification amounts will be deposited in that bank account. These should appear on your statement within 2 business days. This is to validate that the correct bank details have been entered, ensuring your event funds are not sent to an incorrect account. After you receive these amounts, you will need to verify your bank account.

To verify your bank account:

1. Locate the 2 verification amounts on your bank account statement. They will be two amounts under a dollar with the reference TryBooking Payment
2. In your TryBooking account, from the left menu, click Dashboard
3. From the left menu, click Banking, then click Bank account
4. In the fields Verification amounts, type in the amounts you received from TryBooking as they appear on your statement
5. Click Verify

If you change your bank account details, you will need to go through this validation process again. If you need to reguarly use different bank accounts, consider setting up a TryBooking account for each bank account.

Accessing funds

To access funds raised from events, a transfer request needs to be raised within the TryBooking account. Once raised it is sent to TryBooking for approval. 

To raise a transfer request:

1. From the left menu, click Dashboard
2. From the left menu, click Banking, then click Transfer funds
3. In Amount to Transfer enter the amount you wish to transfer from your account balance
4. In Reference update with your own descriptor. This may be the name of the event or your organisation's accounting reference
5. Click Transfer

A confirmation email will be sent to the administrator access email address confirming we have received your transfer request. A second confirmation email will be issued once the transfer request has been actioned by TryBooking. Standard processing is 1-2 business days.  

TryBooking is not under obligation to provide access to event funds prior to the event taking place.

Requesting funds prior to your event taking place may result in additional checks on your event by TryBooking. During these checks, a TryBooking team member may contact you requesting to sight documentation relating to your event. These checks can take up to 7 days, please keep this in mind should you be needing the funds to pay suppliers by a particular date.

TryBooking may also request documentation to substantiate your identity prior to processing your transfer request.

It is recommended that you hold off accessing funds prior to your event taking. This ensures there is money in your account if a refund needs to be completed. All refunds Should be completed using TryBooking so that there is a clear audit trail of the purchases and refunds in your account. This is required if the transaction is queried for chargebacks.