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FAQs

Welcome to Frequently Asked Questions. This is the place to find quick and helpful responses to the most commonly asked questions from ticket buyers and event organisers.

  • Event Organisers

    • Refunding PayPal transactions older than 400 days
    • Check-in QR codes for contact tracing (AU ONLY)
    • How can I test what the booking process looks like for the customer?
    • What you need to know with tickets changing to PDF
    • When should I use a Fundraising page?
    • How much does it cost use TryBooking?
    • How do I start selling through TryBooking?
    • How long does it take to get setup?
    • Are there sign-up fees or account maintenance fees?
    • When can I access funds?
    • What payment methods are accepted? Is it possible to take payments by cash, cheque etc?
    • Do you offer PayPal as a payment method?
    • Are foreign cards accepted for payment?
    • What is the checkout process with PayPal
    • Can I use TryBooking to run private events?
    • Can I set up a fundraising page on behalf of a charity or 3rd party?
    • Can my TryBooking event integrate with my website?
    • Is it possible to use TryBooking to sell merchandise? What costs would be involved?
    • What is the minimum donation amount?
    • Can I build my own form to collect custom data from my attendees?
    • How do people find and book to my event?
    • Do I need an ABN to sell tickets through your site?
    • Where can I get help on how to use TryBooking?
    • Can I make changes once it is live for booking?
    • What options do you offer for scanning and checking-in attendees?
    • How can I link my TryBooking event to my website, blog or social media?
    • Can TryBooking be used by people with a disability?
    • Do you have a newsletter? How can I sign up?
    • What equipment and software do I need to start using TryBooking?
    • I've had a great TryBooking experience! How can I give back?
  • Patron / Attendees

    • How do I obtain a refund?
    • Can I change or cancel my booking?
    • I have a query about the event or venue
    • I can't locate / haven't received my tickets
    • Not receiving emails from TryBooking
    • Do you accept Companion Card?
    • What payment methods does TryBooking accept?
    • Do you take phone bookings?
    • Why is 'TryBooking' appearing on my Credit Card statement?
    • Do I need to create an account to make a purchase?
    • When will my Regular Donation be debited?
    • How do I update the card details linked to my Regular Donation?
    • How do I cancel my Regular Donation?
    • How secure is the site?
    • What's your Privacy Policy?
    • Can I pay using PayPal?
    • I need a tax invoice for my purchase
    • Is my donation tax-deductible?
    • How long before I receive my tickets?
    • Do I need to print my tickets for entry?
    • Will I be sent unsolicited material?
    • Will I get any of those annoying pop-up advertising messages on your site?
    • GDPR and individual rights
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