FAQs
Welcome to Frequently Asked Questions. This is the place to find quick and helpful responses to the most commonly asked questions from ticket buyers and event organisers.
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Event Organisers
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Refunding PayPal transactions older than 400 days
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Check-in QR codes for contact tracing (AU ONLY)
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How can I test what the booking process looks like for the customer?
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What you need to know with tickets changing to PDF
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When should I use a Fundraising page?
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How much does it cost use TryBooking?
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How do I start selling through TryBooking?
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How long does it take to get setup?
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Are there sign-up fees or account maintenance fees?
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When can I access funds?
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What payment methods are accepted? Is it possible to take payments by cash, cheque etc?
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Do you offer PayPal as a payment method?
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Are foreign cards accepted for payment?
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What is the checkout process with PayPal
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Can I use TryBooking to run private events?
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Can I set up a fundraising page on behalf of a charity or 3rd party?
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Can my TryBooking event integrate with my website?
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Is it possible to use TryBooking to sell merchandise? What costs would be involved?
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What is the minimum donation amount?
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Can I build my own form to collect custom data from my attendees?
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How do people find and book to my event?
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Do I need an ABN to sell tickets through your site?
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Where can I get help on how to use TryBooking?
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Can I make changes once it is live for booking?
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What options do you offer for scanning and checking-in attendees?
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How can I link my TryBooking event to my website, blog or social media?
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Can TryBooking be used by people with a disability?
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Do you have a newsletter? How can I sign up?
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What equipment and software do I need to start using TryBooking?
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I've had a great TryBooking experience! How can I give back?
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Refunding PayPal transactions older than 400 days
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Patron / Attendees
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How do I obtain a refund?
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Can I change or cancel my booking?
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I have a query about the event or venue
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I can't locate / haven't received my tickets
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Not receiving emails from TryBooking
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Do you accept Companion Card?
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What payment methods does TryBooking accept?
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Do you take phone bookings?
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Why is 'TryBooking' appearing on my Credit Card statement?
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Do I need to create an account to make a purchase?
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When will my Regular Donation be debited?
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How do I update the card details linked to my Regular Donation?
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How do I cancel my Regular Donation?
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How secure is the site?
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What's your Privacy Policy?
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Can I pay using PayPal?
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I need a tax invoice for my purchase
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Is my donation tax-deductible?
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How long before I receive my tickets?
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Do I need to print my tickets for entry?
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Will I be sent unsolicited material?
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Will I get any of those annoying pop-up advertising messages on your site?
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GDPR and individual rights
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How do I obtain a refund?