PayPal does not permit transactions that are older than 180 days (for UK accounts) and 400 days (for AU accounts) to be refunded. This is due to the likelihood of card linked to the PayPal account having expired within this timeframe.
For these transactions you will need to arrange for a refund externally from TryBooking.
We do recommend that you still void the tickets so that you have an accurate count of who will be in attendance at your event, and place the ticket back on sale for repurchase.
Void tickets without processing a refund
From the account Dashboard, click Booking & Refunds then Manage bookings
Use the filters to locate the booking you wish to use. Please note none of the fields are mandatory. If unsure, use the Customer field and enter in the customer's last name
Once you have located the booking you wish to move, click the 3 dots
to the right of the booking
Select Refund Booking from the dropdown menu
Any tickets that you do not want to void in the booking, deselect the Void tick box next to that ticket. In this example we are only wanting to void the first ticket in the booking:
Update the Refund amount to on all tickets to $0.00
A summary of what is being refunded and voided will display in the bottom left of the page, allowing you make any adjustments before proceeding
Click Next: Review & Confirm
Enter in a reason for the void. The reason entered will be included in confirmation email sent to the customer as well as show on your reports
Click Confirm Refund
Once the void has been processed the customer will receive an email to confirm which tickets within their booking have been voided along with the reason entered. The tickets will be released for sale immediately, and your reports will update to reflect the void.