Funds raised from your events and fundraising pages are held securely within your TryBooking account. Adding your bank account allows you to access the funds raised via putting through a Transfer Request.
You do not need complete adding your bank details in order to begin selling tickets to your event or accepting donations.
These actions can only be performed by those with the role of Account Owner or Finance User.
This article covers:
Adding a bank account
For ease of managing funds and transfers, is recommended that you add a bank account that you or your organisation has access to, rather than adding a supplier's bank account.
Adding your bank account can been completed in 3 easy steps:
STEP 1: Create a paid event or a fundraising page
To add your bank account, you will first need to create either a paid event or a Fundraising page.
For further guidance on creating either of these options, please see: How to create an event or Creating and editing a Fundraising page
STEP 2: Add your Bank Account
With your paid event or fundraising page created, you will now be able to enter the bank account you wish to have funds transferred to.
To add your bank account:
- From the Dashboard of your account, click Banking on the side menu, then select Bank account
- Click Add A Bank Account
- Fill in the required fields relating to your bank account
- Click Save
STEP 3: Verify the bank account entered
This step is to confirm that the correct bank account details have entered, ensuring your funds are not sent to the wrong account.
Once you have entered the bank account details, a random amount of less than $1.00 is transferred to the bank account entered. This amount can take 1-2 business days to appear on your statement.
The verification value will be deducted from your TryBooking account balance. Do keep this is mind when comparing the total funds raised from your event or fundraising page, and the balance of your TryBooking account.
If you have not sold any tickets or taken any donations as of yet, this will place your account in a negative balance.
To verify your bank account:
- Locate the verification amount on your bank account statement. It will be under $1.00 in value with the reference TryBooking Payment
- In your TryBooking account, from the left menu, click Dashboard
- From the left menu, click Banking, then select Bank account
- Click the 3 dots
to the right of the bank account
- Select Verify from the drop down menu
- In the field Verification field enter the verification amount you received on your statement
- Click Verify
You can have multiple bank accounts connected to your TryBooking account. Click Add A Bank Account to add additional bank accounts. You will be asked to select which bank account to transfer to when actioning a fund transfer request.
Editing the bank account
You will be able to change the bank account details on your account any point in time, through the Edit or Delete actions.
If you edit the BSB or Account Number, you will be asked to verify the bank account once more.
To edit or delete the bank account connected to your account:
- From the left menu, click Dashboard
- From the left menu, click Banking, then select Bank account
- Click the 3 dots
to the right of the bank account
- Select either Edit or Delete from the drop down menu
- Follow the prompts on screen to complete the action required
Should you be sharing the Account Owner access with others, consider locking your bank account details to prevent unintended changes.
It is recommended that you provide users with their own login for better security. We have a number of users roles that will restrict access to the banking area, see: Setting up and managing Team Members
Accessing funds
To access funds raised from events, a transfer request needs to be submitted via the the TryBooking account. Once raised it is sent to TryBooking for approval.
A confirmation email will be sent to the Account Owner email address and the user that actioned the request, to confirm the Transfer Request has been submitted.
A second confirmation email will be issued once the transfer request has been approved/paid by TryBooking. Standard processing is 1-3 business days.
Looking to access funds prior to your event date?
- Requesting funds prior to your event date may result in additional checks by TryBooking. During these checks, a TryBooking team member may contact you requesting to sight documentation relating to your event.
- These checks can take up to 7 days, please keep this in mind should you be needing the funds to pay suppliers by a particular date.
- TryBooking is not under obligation to provide access to event funds prior to the event taking place.
- TryBooking may also request documentation to substantiate your identity prior to processing your transfer request.
It is recommended that you hold off accessing funds prior to your event taking place. This ensures there is money in your account should a refund need to be completed. All refunds should be completed using TryBooking so that there is a clear audit trail of the purchases and refunds in your account. This is required if the transaction is queried for chargebacks.
To submit a transfer request:
- From the left menu, click Dashboard
- From the left menu, click Banking, then select Request fund transfer
- Select the Bank account you wish to transfer the funds to
- In Transfer Request Amount field enter the amount you wish to transfer from your account balance
- In Reference update with your own descriptor. This may be the name of the event or your organisation's accounting reference. If unsure, leave as TryBooking Payment
- Click Request Transfer
Needing to cancel a Pending Transfer Request? Please see: Cancel a Funds Transfer Request
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