FAQs
Welcome to Frequently Asked Questions. This is the place to find quick and helpful responses to the most commonly asked questions from ticket buyers and event organisers.
-
Event Organisers
-
How can I test what the booking process looks like for the customer?
-
How much does it cost to use TryBooking?
-
How do I start selling through TryBooking?
-
How long does it take to get setup?
-
Are there sign-up fees or account maintenance fees?
-
When can I access funds?
-
What payment methods are accepted? Is it possible to take payments by cash, cheque etc?
-
Are foreign cards accepted for payment?
-
Can I use TryBooking to run private events?
-
Can my TryBooking event integrate with my website?
-
Is it possible to use TryBooking to sell merchandise? What costs would be involved?
-
Can I build my own form to collect custom data from my attendees?
-
How do people find and book to my event?
-
Where can I get help on how to use TryBooking?
-
Can I make changes once it is live for booking?
-
What options do you offer for scanning and checking-in attendees?
-
How can I link my TryBooking event to my website, blog or social media?
-
Can TryBooking be used by people with a disability?
-
Do you have a newsletter? How can I sign up?
-
What equipment and software do I need to start using TryBooking?
-
I've had a great TryBooking experience! How can I give back?
-
How can I test what the booking process looks like for the customer?
-
Patron / Attendees
-
How do I obtain a refund?
-
Can I change or cancel my booking?
-
I have a query about the event or venue
-
I can't locate / haven't received my tickets
-
Not receiving emails from TryBooking
-
Do you accept Companion Card?
-
What payment methods does TryBooking accept?
-
Do you take phone bookings?
-
Why is 'TryBooking' appearing on my Credit Card statement?
-
Do I need to create an account to make a purchase?
-
How secure is the site?
-
What's your Privacy Policy?
-
I need a tax invoice for my purchase
-
How long before I receive my tickets?
-
Do I need to print my tickets for entry?
-
Will I be sent unsolicited material?
-
Will I get any of those annoying pop-up advertising messages on your site?
-
GDPR and individual rights
-
How do I obtain a refund?