trybooking-close
trybooking-logo trybooking-logo

  • resources-faqFAQ
  • resources-testdriveTEST DRIVE
  • resources-casestudyCASE STUDIES
  • resources-testdriveBLOG
  • support-ticketbuyerTICKET BUYER SUPPORT
  • support-eventorganisersEVENT ORGANISER SUPPORT
  • support-salesenquirySALES ENQUIRY
  • resources-learningcentreLEARNING CENTRE

trybooking-logo trybooking-logo
KEY FEATURES PRICING RESOURCES > SUPPORT >
resources-faq
FAQ

Learn more about online tickets

resources-testdrive
TEST DRIVE

View events on your mobile, desktop and tablet

resources-casestudy
CASE STUDIES

Our clients are our biggest advocates

resources-testdrive
BLOG

News, tips and technology

support-ticketbuyer
TICKET BUYER SUPPORT

I have a question about my tickets or credit card charges or require information about an event

support-eventorganisers
EVENT ORGANISER SUPPORT

I have an account and i need help with my event, tickets, seating plans or account

support-salesenquiry
SALES ENQUIRY

I'd like more information about using TryBooking or would like a demo

resources-learningcentre
LEARNING CENTRE

Expand your TryBooking knowledge

This website uses cookies to assist in providing our services.

By continuing to use this website you are giving consent to cookies being used. For more information see our Cookie Policy and Privacy Policy.

  1. TryBooking
  2. FAQs

FAQs

Welcome to Frequently Asked Questions. This is the place to find quick and helpful responses to the most commonly asked questions from ticket buyers and event organisers.

  • Event Organisers

    • How much does it cost use TryBooking?
    • How do I start selling through TryBooking?
    • How long does it take to get setup?
    • Are there sign-up fees or account maintenance fees?
    • When can I access funds?
    • What payment methods are accepted? Is it possible to take payments by cash, cheque etc?
    • Do you offer PayPal as a payment method?
    • Can foreign cards be used to for payment?
    • What does the checkout process look like when paying with PayPal
    • Can I use TryBooking to run private events?
    • Can I set up a fundraising page on behalf of a charity or 3rd party?
    • Is it possible to use TryBooking to sell merchandise? What costs would be involved?
    • What is the minimum donation amount?
    • Can I build my own form to collect custom data from my attendees?
    • How do people find and book to my event?
    • Do I need an ABN to sell tickets through your site?
    • Where can I get help on how to use TryBooking?
    • Can I make changes to my TryBooking event once it is live for booking?
    • What options to you have for scanning and checking-in attendees?
    • How can I link my TryBooking event to my website, blog or social media?
    • Can TryBooking be used by people with a disability?
    • Do you have a newsletter? How can I sign up?
    • What equipment and software do I need to start using TryBooking?
    • I've had a great TryBooking experience! How can I give back?
  • Patron / Attendees

    • Will I need to register/have an account to make a booking?
    • How secure is the site?
    • What's your Privacy Policy?
    • What payment methods does TryBooking accept?
    • Can I pay using PayPal?
    • Do you take phone bookings?
    • Why is 'TryBooking' appearing on my Credit Card statement?
    • I have a query about the event or venue
    • I need a tax invoice for my purchase
    • Is my donation tax-deductible?
    • How do I obtain a refund?
    • Can I change or cancel my booking?
    • I can't locate my tickets
    • Not receiving emails from TryBooking
    • How long before I receive my tickets?
    • Do I need to print my tickets for entry?
    • Do you accept Companion Card?
    • Will I be sent unsolicited material?
    • Will I get any of those annoying pop-up advertising messages on your site?
    • GDPR and individual rights
trybooking-icon trybooking-icon

or Log in to access your account.

PRODUCT
  • Ticketing
  • Registrations
  • Fundraising
  • Scanning app
  • Developer API
  • Xero integration
INDUSTRIES
  • Charities
  • Communities
  • Council
  • Event organisers
  • Festivals and music
  • Schools
  • Sporting clubs
RESOURCES
  • Learning centre
  • FAQ's
  • Blogs
  • Case studies
  • Test drive
  • Running an event
TICKETS
  • Buy tickets
  • Find my transaction
  • Resend tickets
  • Ticket buyer support
ACCOUNT
  • Contact sales
  • Account holder support

©2019 TryBooking Pty Ltd (ABN 71 126 987 915) All rights reserved

  • About us
  • Website terms of use
  • Legal