Setting up your event for timed entry with a restricted capacity

With restrictions in place on how many people are permitted at your venue, you may now be needing to offer your customers the ability to book to specific entry times that have a strict capacity set. This usually involves the need for multiple session on each given day.

To see how this setup looks from the customer's point of view see: Museum Timed Entry (DEMO)

Create your event

To create your event:

1. From the Dashboard, click Create an event
2. Complete Step 1: Event Details, then click Next: Venue Details
3. Complete Step 2: Venue Details. Set the capacity for the venue to be the maximum number of people you accept for 1 entry time only
4. Click Next: Session Times
5. Click Add Sessions
6. Select Add multiple sessions times
7. Under Occurrence, select the option what will best suit your planned times for entry:
   • Daily: Should you have the 1 session for entry on a given day that is the same across multiple dates eg. Entry permitted from 9am - 5pm every day of the week.
   • Weekly: Should have different times offered depending on the day of the week, but they repeat out across multiple weeks eg. Monday through to Wednesday times available are 12pm, 2pm and 4pm, then Thursday through to Saturday times available are 10am, 1pm, and 5pm.
     We would recommend that you add each time in separately, allowing to select what days of the week it will be available on
   • Timeslots: Should you have evenly spaced times within a day. Can be used to set up full weeks or and months eg. Entry times are every hour from 9am - 5pm, Monday through to Sunday 
8. Fill out the remaining fields of the occurrence selected, then click Save
   
   
9. Once all desired session times have been added, click Next: Create Tickets
   
   
10. Complete Step 4: Create Tickets
11. Complete Step 5: Add Images should you wish to add images to your event at this stage
12. Click Create Event, and then Event Dashboard

For further guidance on what option to select under Occurrence, pleases see: Adding Multiple Session Times

Additional Options

Different ticket prices for particular times or dates

Should you have different ticket prices depending on the date or time booked, you will be able to handle this through the use of multiple Pricing Groups. After completing Steps 1-3 above, you will add in a new pricing group that contains the alternative price points. You will then be able to assign it to the required timeslots via the Pricing Schema.

To add a new pricing group:

1. From the left menu, click Pricing Schema, under Ticketing
2. Your Default Pricing Group will contain your standard rates only, that you entered during step 1 above. Click Add Pricing Group
3. Name your new pricing group something that relates to the price points you are offering, click OK
   
   
4. Click Add Ticket Type to add in a ticket for the each of the alternative rates

With your new ticket prices set up within your new Pricing Group, you will now be able to assign them to the timeslots or dates that they apply to via the Pricing Schema.

To link your new pricing group:

1. From the left menu, click Pricing Schema, under Ticketing
2. Each Session Time will be listed. For those  Sessions that are to have the discount pricing applied, under Pricing Group select the new pricing group from the drop-down list
   
3. Click Save

Use Headers to help break up your dates by month

Should you have a long list of dates that you are offering, consider using Headers in the Session Times to help group them by month. This can make it much easier on the customer's eye, allowing them to located their desired date with ease.

For full instructions on creating Headers, please see: Using Headers
For full instructions on adding Headers to session times, please see: Session Times Additional Settings