Over the course of your event, ticket buyers may need to get in touch to ask questions, request changes or raise concerns.
As the event organiser, it is your responsibility to communicate with ticket buyers and respond to queries, including refunds and cancellations, moving bookings, and changing or upgrading tickets.
During Create Event you will be asked to provide these contact details:
Contact form
Buyers who need to make contact about an event can do so via the Contact Event Organiser button located on the event homepage and within their confirmation email.
Using a contact form maintains the privacy of the organiser's details and helps answer two of the most popular questions when clicked; how to make a booking, and resend tickets purchased before they can ask you a question.
If they select Message the Event Organiser, they will be present with a the contact form. If you have provide a Name and Phone number, the user will also be able to access those details.
When a query is submitted, an email will be sent to the address stated at the time of creating your event with the customer's details and questions.
Editing contact information
The contact form and tags are linked to your event's contact details. To change these details:
From the Dashboard, under Manage events overview, click the name of your event
From the left menu, click Event name and contact under Basic information
Update the contact details of your event
Click Save
If you provide your main organisation contact details, please ensure your reception team can handle event and booking enquiries, or direct them to a user on the account. Referring customers to TryBooking may cause frustration, as we will redirect them back to the listed event organiser.
Set a default contact for all events.
The Global event settings will allow you to set contact details that automatically apply to all newly created and cloned events.
To set a default contact for events:
From the left menu, click Dashboard
Under Events, click on Global event settings
Scroll down to Default Contact Details, and click the slide to enable Add default contact details
In the Contact Name, Contact Number and Contact Email fields that appear, enter the contact details you would like to apply to your events
Please note, only Contact Email address is a mandatory field
Click Save
Changes will only apply to new events, existing events will not be affected.
All cloned events will inherit the contact details saved on the Global event settings page.