Over the course of your event, ticket buyers may need to get in touch to ask questions, request changes or raise concerns.
As the event organiser, it is your responsibility to communicate with ticket buyers and respond to queries, including refunds and cancellations, moving bookings, and changing or upgrading tickets.
This article covers:
Ticket buyers who need to make contact about an event can do so via the Contact Event Organiser button located on the event homepage and within the customer's confirmation email. Using a contact form maintains the privacy of the organiser's details and helps answer two of the most popular questions when clicked; how to make a booking, and resend tickets purchased before they can ask you a question.
This form is added to your event's homepage by default. It is controlled by the tag
[CONTACT_FORM]. This tag must appear at least once on your event homepage.
When a query is submitted, an email will be sent to the address stated at the time of creating your event with the customer's details and questions.
The contact form and tags are linked to your event's contact details. To change these details:
- From the left menu, click Dashboard
- Under Manage events overview, click the name of your event
- From the left menu, click Event name and contact under Basic information
- Update the contact details of your event
- Click Save
If entering main organisation contact details, please make sure that your reception staff are aware that questions relating to the event and/or the customer's booking are to be handled by them, or passed on to the account holder directly. Referring them to TryBooking will result in a frustrated ticket buyer, as we refer them back to the event organiser contact listed.