Whether you need to temporarily pause bookings while making changes to your event or permanently close ticket sales, TryBooking gives you the flexibility to manage when bookings are available.
Once your event has finished, you can also archive it to remove it from search results and report lists within your account, keeping your Dashboard organised and focused on current events.
If your event is no longer going ahead, we recommend cancelling it rather than simply closing bookings. See Cancelling an Event or Session Time for instructions.
Deleting an event
To maintain the integrity of any data collected on an event and for audit purposes, events can be closed, cancelled or archived, but not deleted.
Closing an event
Closing an event is a great way to make changes to your event once live or to stop ticket sales altogether. This means that ticket buyers can't purchase tickets whilst you make your changes.
To close an event:
From the Dashboard, under Manage events overview, click on the name of the event
On the left menu, select Basic Information, then Session Times
Click Edit next to the Session Time
Click on the Additional Settings tab
and change the Status to Closed. Click Save
Remember to change the Status of your session(s) back to Active once you've finished making your changes.
Archiving an event
An event that has been Archived will not be displayed in reports, nor will it appear in any Event Name drop-lists throughout the account. It is a great way to keep only the relevant data on hand, allowing you to report and manage your events with ease.
Events will automatically be archived 3 years after the last session date on the event. You will also have the option to archive Past Events manually, at any point in time.
To archive an event:
From the Dashboard, under Manage events overview, click the Past Events tab
Tick the box, on the left, next to the event you'd like to archive
Click Move to Archived Events
To archive an event listed under Current Events, you'll first need to update all Session Times to a few minutes in the future. Once these times have passed, the event will automatically move to Past Events, where it can then be archived.
You will be able to move Archived Events back to Past Events at any point in time, regardless of the event date. This will allow you to report on these events once more.
To move an event from the Archive back to Past Events:
From the Dashboard, under Manage events overview, click the Archived Events tab
Tick the box, on the left, next to the event you'd like to move
Click Move to Past Events
