Box Office Cash Sale Management

Accepting cash at the door? You will have some further options for better managing cash received.

This article covers:

• Cash Up report
• Disable Cash Received setting

Cash Up report

Allow Box office users to quickly print out a cash session report from the box office printer. It assists them to account for their cash activities at the end of the day, tally back to their cash float and account for any discrepancies for reporting purposes. 

This feature would also enable Event Organisers to select a new viewing option on the Box Office Sales Report to toggle between viewing 'Show total' (existing view) or 'Show all' cashier sessions. This will enable you to get a summary of ALL box office operator sessions.

The area will cover:

• How to enable feature
• How to generate the report 
• Report field definitions

Enable Cash Up report

To enable this setting for all box office users:

1. From the Dashboard, on the side menu, select Box Office then Settings
   
   
2. Select Enable cashier to run 'cash up' report
   
3. Click Save

How to generate the Cash Up Report

During the session, Box Office user can choose to view their Cash report multiple times without ending their current session. This will allow for cash collections and cash count performed by their supervisors. Their cashier session will not end if they are not logged out or select ‘End session and print report’ button.

To generate Cash Up report:

1. In the Point of Sale Screen, click on the menu icon in the top left corner
   
2. Click on Cash Up Session
   
3. A pop-up display will confirm the cash totals for the operator's session
   
4. To print a copy of the report, Click on Session and Print Report. This print out can then be included in the submission of the cash till. 

Report field definitions

• Username: The name linked to the login of the box office operator
• Starting a Cash up session: The Cash up session will start once the user launched the Point of Sale screen from their browser
• Ending a Cash up session: The Cash up session will only end when the user has chosen to log out or has selected End session and print report button when viewing Box office Cash report
• Cash Sales: The total in cash sales take by the box office operator
• Cash Refunds: The total of cash refunds issued by the box office operator
• Cash Total: The Cash Sales minus the Cash Refunds. Value should match what is in operators till

Disable the Cash Received setting

By default, on the check out in Box Office there is a Cash Received field. This field is presented after selecting Cash as a payment type, allowing the operator to enter the value enter the value in cash handed to them by the customer before they click Complete Booking.

This allows the system to calculate the change to be provide to the customer on completion of sale. It takes the guess work out for the operator and can aid in the correct change being provided. 

However, if you find this step unnecessary for your Box Office operators, and you wish to reduce the number of clicks to complete the transaction, you will have the option to disable this feature.

In doing so, the operator will simply click Cash as the payment option to complete the booking

To disable the Cash Received field:

1. From the Dashboard, on the side menu, select Box Office then Settings
   
   
2. De-select the Show change receivable field
   
   
3. Click Save