When your customer selects to pay using PayPal as a payment option, they will have the option to use PayPal's Pay in 4 feature. This allows the customer to divide their purchase into 4 interest-free* instalments, paid over a 6 week period.
*Subject to PayPal's terms and conditions.
This feature will be automatically available for TryBooking events hosted on the Australian site.
For more information on PayPal Pay in 4 see:
How Does PayPal Pay in 4 work?
PayPal Pay in 4 is a payment plan between the customer and PayPal.
It will be available on all Australian TryBooking events
Payment is made in 4 instalments, with the first taken at the time of the customers initial booking
The next 3 instalments are paid every two weeks over a 6 week period
These payments are interest free, and incur no late fees
What the process looks like for the customer**:
** Steps shown in PayPal are indicative only and may change per customer
At the TryBooking Checkout, the customer will be asked to select their preferred payment method. They will need to select PayPal
They will then be prompted to log in to their PayPal account. Once logged in, if eligible for PayPal Pay in 4, the option will be present for them to select
The customer will then be presented with the payment plan. Note that installment amounts will vary depending on the total transaction amount
They will then be asked to complete the PayPal Pay in 4 application form by adding or confirming their personal information and agreement confirm their contact details and agreeing to PayPal's terms and conditions
Next they will need to confirm the payment method to be used for the instalment repayments
Once confirmed, the customer will be directed back to the TryBooking Booking Confirmation screen to confirm their payment. They will need to click Confirm Booking to complete the transaction
Note that the transaction total is for the full transaction amount, not the first instalment.
When does the Event Organiser received the full payment for a PayPal Pay in 4 transaction?
You (the event organiser) will receive the full transaction value (minus TryBooking fees) at the time of the initial booking being successful on TryBooking.
Pay in 4 is an instalment payment plan between the customer and PayPal. PayPal provides you with the payment in full. The next 3 instalment payments that the customer makes is directly between them and PayPal.
This means you will not have to worry about following up with the customer should a subsequent payment/s be missed, nor will it affect the validity of the ticket to your event.
What happens should the customer not be able to make subsequent payments
This is a payment plan between the customer and PayPal. Any missed repayments will be managed by PayPal directly with the customer. If the customer feels they are not able to meet the next repayment, they will need to contact PayPal directly.
It will not affect the validity of the ticket nor the full payment that you have already received to your TryBooking account.
As the event organiser, if you choose to refund the customers purchase, any refunded amount will be returned to the customer's PayPal account and subject to the terms of the PayPal Pay in 4 credit contract.
How do refunds work with PayPal Pay in 4
As the Event Organiser, you will have the ability to action a refund for the full transaction amount from the time that booking was taken. The installment repayments do not affect your ability to do so.
If the refund satisfies the entire outstanding balance on the PayPal Pay in 4 loan, the customer will not have any further repayment obligations. If the refund results in a Credit Balance Refund (an overpayment of the Pay in 4 loan), your credit balance will be moved to your PayPal balance automatically.
If a partial refund has been issued, it will go towards the final repayment (4th repayment) scheduled. If the refund amount exceeds the 4th repayment due amount, your 3rd repayment amount due will be further reduced, and so on.
For further information on how refunds may impact PayPal Pay in 4 plans, please see: https://www.paypal.com/us/cshelp/article/how-does-a-merchant-refund-work-for-my-pay-in-4-help652
For further guidance on how to issue a refund within TryBooking, please see: Refunding and voiding bookings