When your customer selects to pay using PayPal as a payment option, they will have the option to use PayPal's Pay in 4 feature. This allows the customer to divide their purchase into 4 interest-free* instalments, paid over a 6 week period.
This feature will be automatically available for TryBooking transasactions between $30.00 - $1,500.00 AUD**.
*Subject to PayPal's terms and conditions
**PayPal is only available to AU and UK accounts
This article covers:
- How does it work?
- When do I (the event organiser) receive the full payment?
- What happens should the customer not be able to make subsequent payments?
- How do refunds work?
How Does PayPal Pay in 4 work?
PayPal Pay in 4 is a payment plan between the customer and PayPal.
- It will be available on all Australian TryBooking events for transaction between $30.00 - $2,000.00 AUD
- Payment is made in 4 payments, with the first payment taken at the time of the customers initial booking
- The next 3 payments are taken every two weeks over a 6 week period
- These payments are interest free, and incur no late fees*
What the process looks like for the customer:
- At the TryBooking Checkout, the customer will be asked to select their preferred payment method. They will need to select PayPal
- They will then be prompted to log in to their PayPal account. Once successfully logged in, the customer will be automatically set to pay for the transaction in full by default. Below their card details they will have the option to select Pay in 4
- The customer will then be presented with the payment plan
- They will then be asked to confirm their contact details and agree PayPal's terms and conditions
- Next they will need to confirm the payment details
- Once confirmed, the customer will be directed back to the TryBooking Booking Confirmation screen to confirm their payment. They will need to click Confirm Booking to complete the transaction
Note that the transaction total is for the full transaction amount, not the first instalment.
When does the Event Organiser received the full payment for a Pay in 4 transaction?
You (the event organiser) will receive the full transaction value (minus TryBooking fees) at the time of the initial booking being successful on TryBooking.
Pay in 4 is an instalment payment plan between the customer and PayPal. PayPal provide you with the payment in full, the next 3 instalment payments that the customer makes is directly between them and PayPal.
This means you will not have to worry about following up with the customer should a subsequent payment/s be missed, nor will it affect the validity of the ticket to your event.
What happens should the customer not be able to make subsequent payments
This is a payment plan between the customer and PayPal. Any missed payments due to expired card, financial hardship etc. will be managed by PayPal directly with the customer.
It will not affect the validity of the ticket nor the full payment that you have already received to your TryBooking account.
The event organiser nor the customer will have the option to suspend/pause the customer's subsequent payments. If the customer feels they are not able to meet the next payment, they will need to contact PayPal directly.
Alternatively, as the event organiser you will have the option to refund their ticket, which will return instalments already made by the customer, and stop further instalments from being taken. However, this will come down to your Terms and Conditions as to whether you are happy to offer the customer a refund and void their tickets.
How do refunds work with PayPal Pay in 4
As the Event Organiser, you will have the ability to action a refund for the full transaction amount, not just for the instalment payments that have been made at the time of the refund request.
Full refunds will stop subsequent payments that have yet to be made and return the amount that has been paid by the customer to their PayPal account.
If a partial refund is issued, and the customer still has payments to complete, it will lower the amount that the customer owes in the subsequent repayments they have left.
Any refund that is more than the outstanding balance will be paid to their PayPal Account balance.
For further guidance on how to issue a refund within TryBooking, please see: Refunding and voiding bookings