Mistakes happen and circumstances change. Whether it's a typo or alternate registration details need to be applied to a booking, you will be able to edit the booking directly with TryBooking. Not only does this not keep the data accurate in within your reports, changes will be applied to tickets and receipts issued to the customer.
You must have the role of Booking Manager, Power User or Account Owner to make changes to bookings. See Setting up and managing Team Members.
What can be edited
Edit a Booking allows you to edit the data entered by the customer at the time of booking. This includes:
Data entered on checkout e.g. Booking Name, email, address, phone number
Data collected via Custom Forms. This includes both prebuilt and custom questions
What can't be edited:
The Ticket Type and the ticket value paid. Instead consider either a partial or full refund or void of ticket and process a new ticket at the correct price
Change of Seat, Section or Session. You will be able to make these changes by selecting Move Tickets.
How to edit a booking
To edit booking and attendee data:
From the account Dashboard, click Booking & Refunds then Find and Manage bookings
Use the filters to locate the booking you wish to use. Please note none of the fields are mandatory. If unsure, use the Customer field and enter in the customer's last name
Once you have located the booking you wish to move, click the 3 dots
to the right of the booking
Select Edit Booking from the drop-down menu
Update the necessary data by typing directing into the fields presented
If you want the customer to be notified of the changes that were made, keep 'Notify Customer' enabled. This will also resend a copy of the pdf tickets and receipt with the updated data
Click Save