The scanning app's is the main functionality is to pick-up duplicate tickets presented on entry. So, what do you if you're offering a ticket that allows the attendee entry across multiple days?
This guide will walk you through the additional steps needed in the scanning app to allow for the attendee's ticket to be accepted on the consecutive days.
Step 1: Use Rules
Rules are required to ensure that only the tickets that are valid for that day/Session are accepted.
In this example, the event is a 3 day event, that offers a 3 Day ticket and Individual Day ticket. This requires 3 rules to be set up - 1 for each day.
To set up your rules:
On the navigation menu bar, select Settings
In the Settings menu, select Scanning Rules
Tap Create a Rule
Select Custom
Your event/s that you selected on log in will be selected by default. Tap Next
If you are using Session Times to separate your individual day tickets and your multi-day tickets, tap on Sessions and select your multi-day session time and day 1 session time.
If you are using Ticket Types, to separate your individual day tickets and your multi-day tickets, tap on Tickets
With your required selection made, tap Create Rule
Give your rule a name and description(optional), tap Create
With your rule created, it will now be listed and available for selection. Repeat until you have a rule for each day of scanning, ensuring your Multi-day pass is selected for all rules.
With your rules set up, it is just a matter of ensuring you select the right rule for the day/session when ready to scan. See: Apply set rules to your device
Step 2: Check-Out Multi-day Tickets ahead of the next day/session
To allow the muti-day ticket to be scanned in successfully on the next day/session, it needs to be checked-out. If it is not checked-out, the default rule of No duplicates will cause it to receive the error of 'Invalid Ticket Already Scanned' when scanned on entry.
Check-Out Tickets needs to be actioned at the end of each day/session, or at the start of each day/session, prior to commencing scanning.
It does not need to be performed on each device. However, each device needs have internet connection for the change in ticket status (i.e. Checked-In to Checked-Out) to be updated across all devices.
To check-out all multi-day tickets:
On the navigation menu bar, select Settings
Select Check-Out Tickets
By default, the events selected for scanning will be selected
Tap Ticket Types
Select the ticket type/s you wish to Check-Out, and then tap Check Out Tickets
If you accidently Check-Out all tickets, don't worry! The rules that you have set in Step 1 above will prevent you from accepting the individual day tickets that where scanned in on the previous day/session.