Every event has at least one section. The section holds the event's Allocation Type (Seat or Space) and the overall capacity.
Sections can be used to create separate categories within your event that hold their own capacity. This could be for setting up areas in the venue such as tables, rooms and levels. You can also use Sections to create selection points within the event with different prices attached.
Creating a section
When going through Create an Event, the event's section will be created by default when entering your venue details. This section is named Section 1 by default. You can edit the name to one of your choosing should you wish.
To create a new section:
From the left menu, click Dashboard
Under Manage events overview, click the name of your event
From the left menu, click Sections under Allocation
Click Add New Section, then click Next
Complete the fields:
Section Name: Name of the area or category that you are adding. Will display to the customer at the time of booking and on their ticket issued
Description (optional): allows you to provide a brief description of the section. Can assist the customer in their selection during booking
Copy Settings From (optional): choose to copy the settings of another section already established within the event. If you have selected to copy settings from another section, you will skip step 6 and proceed to step 7
Click Next, and confirm the Allocation Type by selecting either Space (General Admission) or Seat (allocated seating)
If Space selected: enter in the capacity for the section in the Number of Attendees field
If Seat selected: indicate the number of rows in the venue and seats within each row
Further customisation to your seating plan can be made once the Section has been created. See Creating seating plans for further details.
Click Create section, then click Finish
Changing the capacity of a section
The capacity of section restricts how many tickets can be purchased for that section.
Allocation Type Set to Space
To change the capacity of a section using the allocation type space:
From the left menu, click Dashboard
Under Manage events overview, click the name of your event
From the left menu, click Seat/space under Allocation
From the drop-down menu, select the section you want to edit
Change the maximum number of attendees to your new capacity
Click Save
Allocation Type Set to Seat
To change the capacity of a section using the allocation type seat:
From the left menu, click Dashboard
Under Manage events overview, click the name of your event
From the left menu, click Seat/space under Allocation
From the drop-down menu, select the section you want to edit
Edit the seating plan of the section
Click here for more information about editing seating plans.
Assigning a pricing group to a section
A pricing group is a collection of ticket prices, ticket styles and promotional codes. While most events only require one pricing group, you can create multiple pricing groups and assign them to different sections. Learn more about pricing groups here.
To assign a pricing group to a section:
From the left menu, click Dashboard
Under Manage events overview, click the name of your event
From the left menu, click Pricing schema under Ticketing
Use the Pricing groups drop-down menus to change which pricing group is assigned to each section
Click Save
Changing the status of a section
Changing the status of your sections can give you more control as to what sections are on sale and their visibility to the customer.
Section status options
Status | Description |
Active | The default setting. Will display the section with the active button as Select. Available for everyone to book within the booking dates set. |
Closed | Will display the section with the button as Closed. For the customer, this button will be inactive preventing them from selecting the section. For Event Organisers logged into their account, whilst the button will read Closed it will be active for selection. |
Full | Will display the section with the button as Sold Out. For the customer, this button will be inactive preventing them from selecting the section. For Event Organisers logged into their account, whilst the button will read Sold Out it will be active for selection. |
Hidden | The section will not be visible at all during the booking process. Only accessible for booking using the Section URL |
To change the status of a section:
From the left menu, click Dashboard
Under Manage events overview, click the name of your event
From the left menu, click Pricing schema under Ticketing
Use the Status drop-down menus to change which status is assigned to each section
Click Save