Every event has at least one Section, which determines the allocation type (Seat or Space) and the overall capacity.
You can create additional Sections to divide your event into separate areas or categories, each with its own capacity. For example, Sections can represent different tables, rooms or levels within a venue.
Sections can also be used to offer buyers different booking options within the same event, with separate pricing for each option.
Creating a section
When going through Create an Event, the event's section will be created by default when entering your venue details. This section is named Section 1 by default. You can edit the name to one of your choosing should you wish.
To create a new section:
From the Dashboard, under Manage events overview, click the name of your event
From the left menu, select Allocation, then Sections
Click Add New Section
Complete the fields:
Section Name: Name of the area or category that you are adding. Will display to the customer at the time of booking and on their ticket issued
Description (optional): allows you to provide a brief description of the section. Can assist the customer in their selection during booking
Copy Settings From (optional): choose to copy the settings of another section already established within the event. If you have selected to copy settings from another section, you will skip step 6 and proceed to step 7
Click Next, and confirm the Allocation Type by selecting either Space (General Admission) or Seat (allocated seating)
If Space selected: enter in the capacity for the section in the Number of Attendees field
If Seat selected: indicate the number of rows in the venue and seats within each row
Further customisation to your seating plan can be made once the Section has been created. See Creating seating plans for further details.
Click Save, or Add Another Section
Changing the capacity of a section
The capacity of section restricts how many tickets can be purchased for that section.
Allocation Type Set to Space
To change the capacity of a section using the allocation type Space:
From the Dashboard, under Manage events overview, click the name of your event
From the left menu, select Allocation, then Seat/Space
Update the Maximum number of attendees
Click Save
Allocation Type Set to Seat
To change the capacity of a section using the allocation type Seat:
From the Dashboard, under Manage events overview, click the name of your event
From the left menu, select Allocation, then Seat/Space
Click Edit Seating Plan
Once you have made the required edits, click Save
Click here for more information about editing seating plans.
Assigning a pricing group to a section
A pricing group is a collection of ticket prices, ticket styles and promotional codes. While most events only require one pricing group, you can create multiple pricing groups and assign them to different sections. Learn more about pricing groups here.
To assign a pricing group to a section:
From the Dashboard, under Manage events overview, click the name of your event
From the left menu, select Ticketing, then Pricing Schema
Use the Pricing groups drop-down menus to change which pricing group is assigned to each section
Click Save
Changing the status of a section
Changing the status of your sections can give you more control as to what sections are on sale and their visibility to the customer.
Section status options
Status | Description |
Active | The default setting. Will display the section with the active button as Select. Available for everyone to book within the booking dates set. |
Closed | Will display the section with the button as Closed. For the customer, this button will be inactive preventing them from selecting the section. |
Full | Will display the section with the button as Sold Out. For the customer, this button will be inactive preventing them from selecting the section. |
Hidden | The section will not be visible at all during the booking process. Only accessible for booking using the Section URL |
To change the status of a section:
From the Dashboard, under Manage events overview, click the name of your event
From the left menu, select Ticketing, then Pricing Schema
Use the Status drop-down menus to change which status is assigned to each Section
Click Save