How can I access the data I have provided to TryBooking?
Please go to the Request Data page and enter your email address. Once we have verified your request, you will be able to download a copy of your data.
How can I rectify the data TryBooking has about me?
To have your data rectified, please contact the Event Organiser and they will be able to edit your booking.
How can I withdraw consent for the processing of my data?
Please go to the Withdraw Consent page and enter your email address. Once we have verified your request, we will obfuscate your data. Please note if you withdraw consent before the event has taken place, we will not be able to reissue your tickets. If you then choose to purchase tickets again in the future using TryBooking, you will be required to give consent for the processing of your personal data and we will create a new customer record for you.
When will my personal data be deleted off TryBooking’s system?
We retain customer data for a maximum of 4 years after the last booking you make.
I want TryBooking to delete my personal data
Please go to the Delete My Data page and enter your email address. Once we have verified your request, we will obfuscate your data. In order to comply with credit card industry standards, we are required to retain your data for 12 months after your last financial transaction for fraud purposes. After this 12 month period has elapsed, we will erase your data.
Please note if you request your data to be deleted before the event has taken place, we will not be able to reissue your tickets and it may affect the ability of an event organiser to permit you entry to the event.