Understanding demand for your event can help you plan for future opportunities. If your event sells out, you can enable a waitlist to capture details of customers still interested in attending.
This allows you to gauge demand and identify opportunities to accommodate more attendees, such as moving to a larger venue or adding additional session times.
Enabling a Wait List
To enable a Wait List on your event:
From the Dashboard, under Manage events overview, click the name of your event
From the left menu, select Additional information, then Wait List
From the Wait List drop-down box, select Yes
Click Save
Once enabled, when your event reaches capacity the Book Now button on your event will change to Join Wait List.
The customer will then be able to fill in the form to add themselves to the event's waitlist.
The waitlist will not be visible on your event homepage while you're logged into your TryBooking account.
To preview the waitlist once your event has sold out, log out of your account or open your event homepage in an incognito/private browsing window.
Editing a Wait List
To manually add people to your waitlist:
In the Wait List screen, click Add to Wait List
Fill in the Wait List Entry pop up box with the person's details
Click Save
Remove from wait list
To remove someone from your wait list:
In the Wait List screen, tick the box next to the name of the person you want to remove
Click Remove From Wait List
Notifying wait list when tickets become available
If additional tickets become available for your event, you can notify customers on your waitlist directly through TryBooking via email.
Before sending notifications, consider the number of tickets or spaces available and the quantities requested by those on your waitlist.
We recommend notifying customers in smaller groups, based on availability, to avoid creating unnecessary disappointment or complaints from those who may miss out on securing tickets.
To email people on your waitlist when spaces become available:
In the Wait List screen, tick the box next to the name of the person you want to notify
Click Notify Wait List
An email will be sent to the person alerting them that space has become available:
The Wait List screen will also update to confirm they have have been notified:
Additional tickets are not reserved for your Wait List and will also be available to the general public.
To offer tickets exclusively to your waitlist, we recommend password protecting your event and sharing the password directly with Wait List registrants. This will allow you to provide your Wait List with a unique code for accessing, whilst preventing them from being accessed by the general public.
Reporting on Wait Lists
Whilst you can view your Wait List at any time via the Wait List screen, you can also run the Wait List report to extract this data.
To access this report:
From the left menu, click Reports
Select Event reports, then click Wait list
Select your event from the drop-down menu, then click Generate Report
