Second Factor Authentication adds an extra layer of security to your account. Protecting you in the event your email address is compromised.

It uses an authenticator app (eg. Google Authenticator, Microsoft Authenticator, or Authy) on your smartphone to provide you with a rotating set of codes that need to be entered when logging into your account using an email and password. 

This article covers:

• How to enable Second Factor Authentication
• How to disable Second Factor Authentication

How to enable Second Factor Authentication

To enable:

1. If you don't already have an authentication app on your smartphone, go to your app provider and download an authentication app such as Google Authenticator
2. Log in to your account using the current email address and password
3. Click on your user name in the top right corner
   
4. Select User Settings from the drop-down menu
5. Next to the heading Second factor authentication, click Set Up 
   
6. Enter in your TryBooking Account password in the pop-up box, and click Next
   
   
   
7. Open the authenticator app on your smartphone, and select to add a new token 
8. Scan the QR code that will be present on your TryBooking account in the pop-up
   
   
   
9. On your authenticator app you will now see the 6 digit code with the heading TryBooking
   
   
   Enter this code in the Authentication Code field on the screen in your TryBooking account, and click Next
   
10. The page will update to confirm the status as enabled
    

With the set up complete, when logging into your TryBooking account you will still enter your email and password. After clicking Log In, you will be prompted to enter the 6 digit code presented in your authenticator app before you can access your account.

Please note the code will expire after 30 seconds. At which point, a new code will be presented for you to verify.

How to disable Second Factor Authentication

Should you wish to remove Second Factor Authentication on your account:

1. Log in to your account
2. Click on your user name in the top right corner
   
3. Select User Settings from the drop-down menu
4. Next to the heading Second factor authentication, click Disable 
   
5. Enter the 6 digit code on your Authenticator App in the Authentication Code field, and click Next
   
   

If you have lost your device that has the authenticator app, you will need to get in contact with our Client Success Team for assistance. Proof of identification will be required.