Passing on or absorbing TryBooking fees

TryBooking charges two fees; a processing fee and a ticket fee. By default the processing fee is paid by you, the event organiser and the ticket buyer pays the ticket fee.

You are able to change who pays what fee in your TryBooking account. This is an account setting. Any changes made will apply to all events and fundraising pages on your account.

• Changing the fee structure on your account will affect any future bookings
• Changes will be applied to new bookings that commenced after the change has been saved. Bookings that commenced prior to the change will have the previous settings applied
• Changes to the donation fee will not be applied to any Regular Donations taken prior to the change. Future Regular Donation payments will always have the fee structure set to what was applied to their first donation 
• Only those with the role Account Owner or Finance have the ability to adjust this setting. Power and Basic Access Users cannot change the fee structure of an account

To change the fee structure on your account:

1. From the Dashboard, click on Global event settings under Events on the side menu
2. Click on the Fee Structure tab
3. At the top of the page, you are able to see the fees you are charged on events and fundraising pages. Below you can change who pays what fee for each area by clicking on the drop-down and selecting your choice.
   
4. To apply changes made, click Save

Once saved, you will receive an email confirming these changes.

If you wish to lock down the fee structure of your account to prevent others in your team editing the setting, send through a request via email to our Client Success Team.

For any clients using their own Stripe Connect as the payment processor, the Stripe fees cannot be passed on to the ticket buyer.