Activate events for selling in Box Office

For your event/s to display in the Box Office web Point of Sale screen or the Box Office app, the event needs to have ticket types that have 'Available' set to Box Office. Should no ticket types have 'Available' set to a Box Office option, the event will not be listed in the Point of Sale screen. 

The 'Available' setting on a ticket allows you to charge different rates for sales through your Box Office vs Online, whilst keeping the ticket options minimal and clear for your box office staff.

Consider charging a slightly higher rate through your box office to help boost your online sales, taking pressure off box office queues.

To mark your ticket type as available for Box Office:

1. From the left menu, click Dashboard
2. Under Manage events overview, click on the name of the event that you wish to sell tickets to on the box office
3. From the left menu, click Pricing groups (ticket prices), under Ticketing
4. Click the name of the pricing group listed
5. Under Ticket Price, click on the name of the ticket type you want to sell on the box office
6. In the Available field select either Online and Box Office or Box Office Only
   • Online and Box Office: The ticket will be available for sale and for online as well via Box Office 
   • Box Office Only: The ticket will only be available for sale via Box Office. It will not be visible for online sales
     
7. Click Save and Close
8. Repeat for any additional ticket types you wish to sell on the box office

This event and chosen ticket types will now be available for sale via the Box Office web Point of Sale screen as well as in the Box Office app.

Needing to sell tickets to your Free event in Box Office? See: Free Events in Box Office