Box Office is currently only available for beta customers in Australia. If you'd like to be apart of the beta test group, please send us an email via email@example.com to have this feature activated on your account.
To print tickets and receipts in the Box Office you will have the option to print to a thermal printer (for quick prints) or to a regular A4 printer.
Printing is only compatible when operated from Chrome. Should you be using an iPad as your point of sale device, you will need to use an printer that is airprint compatible.
To turn on printing:
- From the Dashboard, select Settings under Box Office
- Click Printing
- Select the printer type that matched the printer you are planning to print to. If you are hiring a printer from TryBooking you will need to select Thermal printer - 80mm
- Indicate whether you wish to print Tickets and/or Receipts
- Click Save and Close
With your printer connected to your device, we would recommend you use the Test Print option to confirm that the tickets are printing correctly.
With your printer settings applied you will now be able to utilise the Print option when processing a successful transaction via Box Office.
To print tickets at the box office:
- Select the required tickets for the purchase
- Select the payment method, and follow the prompts
- Once the payment has been completed, click Print in the shopping cart
- Your browsers print preview will display, click Print
Be sure to have your printer set up to be the default printer for the device. This will avoid your box office staff from having to select the correct printer option in the print preview.
If you are using thermal printer, each ticket issued will include:
- Event name
- Venue name and address
- Session Time
- Ticket type
- Seat number (if allocated seating)
- A QR code of validation on the scanning app
*This ticket style can not be customised
If you are using a regular A4 printer, then the ticket will print exactly the same as your online sales. For further details, see: Ticket style design and customisation