Over the course of your event, ticket buyers may need to get in touch to ask questions, request changes or raise concerns.
It is your responsibility to communicate with ticket buyers and respond to queries, including refunds and cancellations, moving bookings, and changing or upgrading tickets.
This article covers:
Ticket buyers who need to make contact about an event can do so via the contact form on your event and tickets page. Using a contact form maintains the privacy of the organiser's details and helps answer two of the most popular questions; a when clicked, the contact form direct guests on how to make a booking or get their tickets resent before they can ask you a question.
This form is added to your event's homepage by default. It is controlled by the tag
[CONTACT_FORM]. This tag must appear at least once on your event homepage.
When a query is submitted, an email will be sent to the address listed in your event's details with the customer's details and questions.
The contact form also appears on the purchase confirmation page and within the emailed ticket confirmation.
If you want to your direct contact details listed on the event homepage, you can use the following tags that link with the contact details saved in your event:
For more information about tags, click here.
The contact form and tags are linked to your event's contact details. To change these details:
- From the left menu, click Dashboard
- Under Manage events overview, click the name of your event
- From the left menu, click Even name and contact under Basic information
- Update the contact details of your event
- Click Save
For older events, you will receive a message upon login to confirm the contact details on each event are still correct.