You may have accessed funds from your TryBooking account and find that you have insufficient funds to complete refunds.
It is important that all refunds are issued directly from your TryBooking account to ensure that there is a complete audit trail for both yourself and the cardholder.
To have funds applied back to your TryBooking account, you have a couple of options:
Top up your TryBooking account with $100 or less
Should the value that you need to apply to your TryBooking account be $100 or less, consider purchasing a ticket to your event.
This will apply funds to your TryBooking account immediately, allowing you to action any refunds without delay. This is the fastest and easiest method for applying funds to your account.
If this is not an option for you, you will be able to make an EFT transfer. Please see the below.
Top up your TryBooking account with $100 or more
You will be able to transfer funds to TryBooking to have them applied to your TryBooking account.
Please make a transfer to the below account details:
Account Name: TryBooking Pty Ltd
BSB: 013 345
Account No: 486704613
In the reference of your transfer please enter the name of your TryBooking account.
**IMPORTANT: Once you've completed the EFT payment, email firstname.lastname@example.org to confirm the value of your transfer and the email address linked to your TryBooking account. This will ensure that we apply the transfer to your TryBooking account. We will not apply the funds to your account without receiving this correspondence.
Once we have received your correspondance confirming the transfer details, and we have seen the funds come through to our account, we will apply these funds to your TryBooking account. Please allow for 24-48 business hours from the time you actioned your transfer for this to take place.
We will then notify you when the funds are back in your TryBooking account so that you can commence your refunds.
Please note that the above details are only for AU TryBooking accounts only.
If you are an NZ account holder, please email email@example.com for assistance.
If you are a UK account holder, please email firstname.lastname@example.org for assistance.