Selling tickets using Box Office

Box Office allows you to quickly and easily sell tickets at the door of your events. It is integrated with EFTPOS terminals to accept debit and credit cards (please note, EFTPOS cards are not accepted at this point in time), and also allows you to accept cash.

It is fully integrated with the TryBooking system, meaning that you won't oversell a particular section or ticket type, and you'll find all reporting in one place.

To access the TryBooking Box Office, log into the TryBooking portal and under Box office in the menu, select Point of Sale.

The TryBooking Box Office is currently only available for beta customers in Australia. If you'd like to be notified of when box office will be available more widely, see us an email info@trybooking.com

This article covers:

• Equipment required
• Box Office fees and charges
• Activate events for selling in Box Office 
• How to process sales via Box Office

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Equipment required for the TryBooking box office

To accept payments through the TryBooking Box Office:

• To accept card payments, a Trybooking EFTPOS terminal is required. You will need 1 per computer/tablet you wish to use
• Access to power
• A strong WIFI connection - weak or unstable connections can result in difficulties in pairing the EFTPOS terminal and processing of card payments
• A WIFI capable device (computer/tablet) - see system requirements here 

EFTPOS terminals, tablets and printers can be hired directly from TryBooking. For equipment hire details please see: Box Office Equipment Hire

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Box Office fees and charges 

The TryBooking Box Office attracts the same low rate as online sales. For full details of our pricing, please see https://www.trybooking.com/pricing.

• Cash sales: will incur the $0.50 ticket fee, but no processing fee. The ticket fee for cash sales will automatically be deducted from your raised revenue
• Card payments: will be subjected to both the $0.50 ticket fee and the 2.5% processing fee
• You are able to choose whether you wish to absorb or pass all fees on to the customer. For instructions please see: Passing on or absorbing TryBooking fees

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Activate events for selling in Box Office

For your event/s to display in the Box Office Point of Sale screen, the event needs to have ticket types that have 'Available' set to Box Office. Should no ticket types have 'Available' set to a Box Office option, the event will not be listed in the Point of Sale screen. 

The 'Available' setting on a ticket allows you to charge different rates for sales through your Box Office vs Online, whilst keeping the ticket options minimal and clear for your box office staff.

Consider charging a slightly higher rate through your box office to help boost your online sales, taking pressure off box office queues.

To mark your ticket type as available for Box Office:

1. From the left menu, click Dashboard
2. Under Manage events overview, click on the name of the event that you wish to sell tickets to on the box office
3. From the left menu, click Pricing groups (ticket prices), under Ticketing
4. Click the name of the pricing group listed
5. Under Ticket Price, click on the name of the ticket type you want to sell on the box office
6. In the Available field select either Online and Box Office or Box Office Only
   • Online and Box Office: The ticket will be available for sale and for online as well via Box Office 
   • Box Office Only: The ticket will only be available for sale via Box Office. It will not be visible for online sales
     
7. Click Save and Close
8. Repeat for any additional ticket types you wish to sell on the box office

This event and chosen ticket types will now be available for sale via the Box Office Point of Sale screen.

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How to process sales via Box Office

With your event/s activated for selling via Box Office, you will be able to commence taking sales.

There is no need to adjust your booking dates to allow for Box Office Sales. You do not need your online sales to be open for booking to process sales via Box Office. 

If accepting card payments, you will also need to pair the TryBooking EFTPOS terminal with tablet or computer device before doing so. For pairing instructions, please see: Setting up EFTPOS terminals

To process a sale:

1. Log in to TryBooking as a Box Office User, OR
   From your Dashboard on the left side menu, select Box Office then Point of Sale
2. Your event/s activated for Box Office will be listed. Click on the Session Time you wish to sell tickets for
   
3. Select the required tickets for the sale, by pressing the green plus button to add tickets or red minus button to remove tickets
   
4. If you're selling tickets to a general admission event, proceed to Step 7
   If you're selling tickets to an allocated seating event, with the required tickets selected, click Select Seats on the Order Summary
   
5. On the seating plan presented, select the desired seats for the booking
   
6. Click Proceed to Purchase
   
7. On the Order Summary, select the payment method by clicking Cash or Card
   
   • If Cash was selected: Enter the cash amount you received in the Cash Received field and click Complete Booking
     
     A green tick will display to confirm the transactions was successful, and you will be told how much change to provide
     
   • If Card is selected: Follow the prompts on the EFTPOS terminal to complete the payment
     If the transaction was successful, a green ticket will display 

With the transaction successful, you will have the following options:

• Email the customer a copy of their ticket and receipt: Enter the customer's email address in the Email Tickets & Receipt field and click the blue arrow
• Print the tickets purchased: Click Print and follow the prompts. To set up print options see: Printing tickets and receipts for Box Office sales
• Start a new sale: Click New Sale or select tickets for new sale
• View the last order: Click View Order and a summary of the last transaction will display

EFTPOS receipts will not be provided. Receipts can only be emailed or printed on a printer on completion of purchase.