Setting up the EFTPOS Terminal

The Box Office feature requires the use of a TryBooking EFTPOS terminal for accepting card payments.

Both debit and credit cards are accepted through our EFTPOS terminals. EFTPOS cards are not accepted at this point in time.

This article covers:

• Connecting the Terminal to WiFi
• Pairing the Terminal to your POS device
• Accessing the Terminal settings

Connecting the Terminal to WiFi

Once you have received the EFTPOS terminal from TryBooking, as soon as turn it on you will be prompted to connect to a WiFi network

To connect to the terminal to WiFi:

1. Turn on the terminal by pressing the power button on the right side of the terminal
2. Select your WiFi Network from the local networks detected
3. Enter your WiFi password
4. Click Join
5. Click Connect

Once connected, any new OS updates will be applied. This can take a couple of minutes. Do NOT turn off the device during this time. Once updates are completed, the device will launch with the TryBooking logo displayed

Pairing the Terminal to your POS device

With your terminal powered on and connected to WiFi, you will be able to pair the device with your POS device

To Pair the EFTPOS terminal to your POS device:

1. On the POS device, log into your TryBooking account
2. Proceed to the Box Office Point of Sale Screen
3. Click on the EFTPOS UNPAIRED button in the top right corner of the Box Office Screen
   
4. Select the Terminal you wish to pair to the device by selecting the Terminal ID from the drop-down menu. The Terminal ID is a 6 digit number that is located on the back of the Terminal itself
   
5. Click Pair
6. Once successful, Status: Paired will display in within the pop-up and in the right corner of the screen
   
7. Click Cancel or the cross icon in top right of the pop-up to close and select your event to begin taking sales

Accessing the Terminal Settings

Should you need to access the terminal settings:

1. Swipe right across the full width of the screen
2. Click Settings
3. You will be prompted for the admin pin. Enter 07139
4. From here you will be able to select from the following items:
   • Language: Set a different language to the terminal
   • Country: Set a country location. This should be set to Australia at all times
   • Network: Reconnect or change WiFi networks
   • Generate pairing code: Do not select, unless prompted by the TryBooking Client Success Team. Selecting may unassign the EFTPOS device from your TryBooking account and prevent further use of the EFTPOS terminal until our Client Success Team is available to assist you 
   • Diagnostics: With provide you with OS stats and data