PayPal does not permit transactions that are older than 400 days old to be refunded. This is due to the likelihood of card linked to the PayPal account having expired within this timeframe. For these transactions you will need to arrange for a refund externally from TryBooking.
We do recommend that you still void the tickets so that you have an accurate count of who will be in attendance at your event, and place the ticket back on sale for repurchase.
To void tickets without providing a refund:
- From the left menu, click Dashboard then under Booking & Refunds click Refunds
- Select the name of the event the customer had booked to from the Event Name drop-down list
- Enter in the First or Last Name of the booking you wish to refund, then click Search
- Tick the box next to the booking you wish to refund and click Next
- By default ALL tickets in the selected booking will be selected for a full refund and void, placing the tickets back on sale. In the ticket that you wish void but not provide a refund, have the ticket selected and in the Amount To Be Refunded field edit the value to be 0
- Should this void not be applying to all tickets in the selected booking, make sure you deselect those tickets you do not wish to void
- Add in the Reason for the refund. The reason entered will appear on the refund confirmation email issued to the customer
- Confirm the totals at the top of the page reflect what you intend to refund or void
- To finalise refund, click OK
Once the refund has been processed the customer will receive an email to confirm which tickets within their booking have been refunded along with the reason entered. The tickets will be released for sale immediately, and your reports will update to reflect the void.